Discover the world of entertainment with GOtv's diverse range of packages, each tailored to suit your preferences and budget. With varying prices and an array of channels, there's a package for everyone. Whether you're looking to upgrade or downgrade your subscription, GOtv makes it easy to customize your viewing experience.

This service is particularly advantageous for new customers who want to test the waters and explore the wonders of GOTV. Find out how to switch between GOtv packages below.

How much is GOTV in Nigeria?

The monthly subscription for GOtv Smallie is ₦1100, while the quarterly subscription costs ₦2900. If you prefer an annual subscription, it will be ₦8600. On the other hand, GOtv Jinja is priced at ₦2250 per month, GOtv Jolli costs ₦3300 per month, and GOtv Max is available for ₦4850 per month. If you're interested in GOtv Supa, the monthly subscription fee is ₦6400, while GOtv Supa+ is priced at ₦10500 per month.

Introduction to GOtv Subscription Plans

GOtv offers diverse subscription plans designed to meet different entertainment needs and budgets.

Below is a list of available plans:

1. GOtv Lite is ideal for basic entertainment with essential channels at an affordable cost.
2. GOtv Value: Provides a balanced mix of news, movies, sports, and kids' content.
3. GOtv Plus: Delivers an extended range of channels for an enhanced viewing experience.
4. GOtv Max: Ultimate package offering premium channels, including exclusive content and live sports.
5. GOtv Supa: The latest package with an all-encompassing selection of top-tier channels.

Each plan has its own unique features to cater to your viewing preferences.

Benefits of Upgrading Your GOtv Subscription

Upgrading your GOtv subscription offers various advantages that enhance your viewing experience, including:

• Access to Premium Channels: You gain access to a wider range of high-quality channels, including entertainment, sports, movies, and documentaries.
• Better Picture Quality: Upgraded packages often come with superior picture quality, providing an improved visual experience.
• Exclusive Content: Enjoy exclusive shows, movies, and events that are not available on the basic subscription.
• Parental Controls: Advanced parental control features allow you to restrict content, ensuring a safer viewing environment for children.
• Ad-Free Viewing: Higher-tier packages may offer fewer or no advertisements, resulting in uninterrupted viewing.

Understanding GOtv Subscription Packages

Understanding the various GOtv subscription packages is essential. GOtv offers several plans to cater to different entertainment needs and budgets. Here are the primary packages:

1. GOtv Supa: Provides a premium selection of international and local channels, including movies, sports, and kids' entertainment.
2. GOtv Max: Offers a balance of sports, entertainment, and news channels.
3. GOtv Jolli: Includes popular channels for general family entertainment.
4. GOtv Jinja: Budget-friendly package with essential channels.
5. GOtv Lite is a basic package covering essential local channels.

Choose a package based on your preferences and budget.

Preparing for Your GOtv Upgrade

Before initiating your GOtv upgrade, ensure the following:

1. Check Your Current Subscription: Log in to your GOtv account to verify your current package.
2. Review Available Packages: Compare the packages on the GOtv website to find the best fit for your needs.
3. Ensure Sufficient Funds: Ensure your payment method has enough funds to cover the upgrade cost.
4. Stable Internet Connection: Ensure you have a reliable internet connection for a seamless process.
5. Account Credentials: Keep your GOtv account login information handy for quick access.

Preparing these essentials ensures a smooth and efficient upgrading process.

How to Check Your GOtv Account Status

1. Visit the GOtv Website: Navigate to the official GOtv website.
2. Login: Click on the “Login” option and enter your credentials.
3. Select “My Account.”
4. Choose “Account Information”: Access this section to view your status.
5. Dial USSD Code: Dial *423# using your registered number.
6. SMS Option: Send “INFO” to 4688 from your registered phone.
7. Use GOtv App: Open the app and log in.
8. Contact Customer Care: Call or email using contact details provided on the website.

Step-by-Step Guide to Upgrading via GOtv's Mobile App

1. Download the App: Ensure the GOtv mobile app is installed on your smartphone. It is available on both the Google Play Store and the Apple App Store.
2. Log In: Open the app and log into your GOtv account using your credentials.
3. Navigate to Account: Tap on the menu icon and select “My Account” to access your account details.
4. Select Upgrade: Scroll down to find and select the “Upgrade” option.
5. Choose Package: Browse and select your desired package for upgrade.
6. Payment: Follow the prompts to make the payment through your preferred method.
7. Confirm Upgrade: Check for a confirmation message indicating successful upgrade.
8. Restart Decoder: Restart your GOtv decoder to activate the new subscription.

Step-by-Step Guide to Upgrading via SMS

1. Check Your Current Subscription Package
   • Ensure you know which GOtv package you are currently subscribed to.
2. Choose Your Desired Upgrade Package
   • Visit the GOtv website or app to review available packages.
3. Compose SMS
   • Open the SMS app on your phone.
   • Type “UPGRADE,” followed by your IUC number and the new package code.
4. Send SMS
   • Send the composed SMS to 4688.
5. Wait for Confirmation
   • You will receive a confirmation SMS once the upgrade is processed.

Upgrading Your GOtv Subscription Online

1. Visit the GOtv Website: Open your web browser and go to the official GOtv website.
2. Login to Your Account: Click on the login button and enter your registered email and password.
3. Access Account Information: Go to the ‘My Account' section to view your current subscription details.
4. Select Upgrade Option: Choose the ‘Upgrade Package' option to see available subscription upgrades.
5. Choose Your Package: Select the preferred package that you wish to upgrade to.
6. Payment: Proceed to the payment section, where you can use various online payment methods such as debit/credit cards or mobile money.
7. Confirm and Complete: Review your selection and payment details before confirming the upgrade. After confirmation, your service will be upgraded instantly.

How to Upgrade Your GOtv Subscription Using USSD Code

To upgrade your GOtv subscription via USSD code, follow these steps:

1. Ensure your GOtv decoder is switched on.
2. Dial *423# on your mobile phone.
3. Choose the option for GOtv from the menu.
4. Enter your IUC number (located at the back of your GOtv decoder).
5. Select the new package you wish to upgrade to.
6. Follow the prompts to confirm payment details using your mobile wallet or bank account.

Quotes for customer service or technical support should only be obtained via authorized channels.

Troubleshooting Common Issues During the Upgrade Process

1. Payment Issues:
   • Verify if your bank allows online transactions.
   • Ensure sufficient funds are available.
2. Error Messages:
   • Clear your browser's cache and cookies.
   • Restart the decoder and retry.
3. Unrecognized Smartcard Number:
   • Double-check the smartcard number for accuracy.
   • Contact customer support for assistance.
4. Delayed Upgrade Activation:
   • Wait for 10-15 minutes; the system may be processing.
   • Hard reboot the decoder.

Tip: Using the MyGOtv app reduces the chances of errors and speeds up the process.

5. Incorrect Package Activation:
   • Log in to your account to check the current package.
   • Report the issue immediately through customer service.

How to Confirm Your GOtv Subscription Upgrade

1. Turn on Your GOtv Decoder: Ensure your GOtv decoder and TV are switched on.
2. Check Channels: Navigate through the channels to see if the upgraded package channels are available.
3. SMS Confirmation: GOtv typically sends an SMS confirmation once the upgrade is successful. Check your phone for this message.
4. Contact Customer Service: If the channels are not available, contact GOtv customer service for immediate assistance.
5. Official Website/App: Log in to your GOtv account through the official website or app to verify the upgrade status.

Payment Methods for GOtv Subscription Upgrades

Choose from a variety of convenient payment methods to upgrade your GOtv subscription:

1. Mobile Money: Use services such as M-Pesa, Airtel Money, and others to make instant payments.
2. Bank Transfers:
   • Internet Banking: Log in to your bank's online platform and complete the transaction.
   • USSD Codes: Dial your bank's specific USSD code and follow the prompts.
3. Debit/Credit Cards:
   • Ensure your card is enabled for online transactions.
   • Visit the GOtv website or app to complete the payment process.
4. Retail Outlets: Visit authorized dealers and pay in person.
5. Self-Service Kiosks: Locate a kiosk near you and follow the instructions.

Choose the payment option that best suits your needs.

Frequently Asked Questions (FAQ) about GOtv Upgrades

What package options are available for upgrades?

GOtv offers several packages, including GOtv Lite, GOtv Value, GOtv Plus, GOtv Jinja, and GOtv Max.

How do I check my current subscription?

1. Text “INFO” and your IUC number to 4688.
2. Use the MyGOtv app or the GOtv website.

Can I upgrade online?

Yes, you can upgrade online via the MyGOtv app or GOtv website.

How long does it take for the upgrade to reflect?

Upgrades are usually immediate but can take up to 15 minutes.

Will my billing cycle change?

No, your billing cycle remains the same after the upgrade.

Can I downgrade later?

Yes, downgrading is possible following the same process.

Customer Support and Assistance

When experiencing issues during your GOtv subscription upgrade, follow these steps for support:

1. Contact Customer Service:
   • Dial the GOtv customer care number provided on their official website.
   • Be ready with your GOtv IUC number and registered details.
2. Email Support:
   • Send an email to GOtv's customer support email address.
   • Include your IUC number, registered name, and the issue you're facing.
3. Social media channels:
   • Reach out through GOtv's official social media handles.
   • Provide necessary subscription details and a description of your issue.

For quick resolution, ensure all required information is readily available.

Conclusion and Final Tips

Always double-check your account details before confirming a payment. Use authorized payment methods to ensure security. Keep your decoder and remote certified for optimal performance. Clear any outstanding dues before upgrading. Regularly update your contact information to receive essential notifications.

• Verify your subscription package to avoid downgrades.
• Use GOtv self-service functions for quick assistance.
• Engage customer support for persistent issues.

“DO NOT SHARE your personal account information with unauthorized persons.”

Remember to periodically check for new offers to maximize your viewing experience.