Join Fortics Lifecare Limited: Shaping the Future of Healthcare in Africa
At Fortics Lifecare Limited, our vision is to revolutionize healthcare across Africa by upgrading existing medical facilities into world-class centers of excellence. We are dedicated to delivering top-notch healthcare services, promoting hope, health, and overall well-being for all our patients. Our integrated approach combines clinical practice, continuous education, and research, ensuring that we offer the best care at affordable prices.
Exciting Career Opportunity: Client / Customer Care Representative
Location
Eti Osa / Lekki, Lagos
Employment Type
Full-time
Job Description
We are on the lookout for a passionate and dedicated Client / Customer Care Representative to join our team. If you have a knack for effective communication and a desire to help others, this role might be perfect for you.
Key Responsibilities
- Outbound Communication: Make outgoing calls to patients, referrals, and sales contacts as required.
- Professional Interaction: Communicate professionally with patients, colleagues, and healthcare professionals.
- Performance Goals: Consistently achieve and exceed Key Performance Indicators (KPIs).
- Customer Service: Answer customer inquiries over the phone, providing accurate and helpful information.
- Complaint Resolution: Address and resolve customer complaints fairly and efficiently.
- Escalation Management: Escalate complex issues to supervisors or managers when necessary.
- Service Knowledge: Become an expert on our company’s services to provide informed support.
- Exceptional Support: Deliver outstanding customer service in every interaction.
Required Skills and Qualifications
We are looking for candidates who possess:
- Communication Skills: Excellent verbal and written communication abilities.
- Experience: 1-2 years of experience in a similar role.
- Availability: Immediate availability to start.
- Location: Residency on the island or nearby areas.
- Technical Proficiency: Proficiency with MS Office, MS Excel, and the ability to navigate multiple platforms.
- Customer Service Skills: Strong ability to resolve patient concerns and enhance the patient experience.
- Soft Skills: Demonstrated soft skills to provide a positive patient experience.
- Hospital Experience: Experience in a hospital setting is a plus.
- Certification: Certification in customer service is required.
- Work Ethic: Strong work ethics appropriate for a client care professional.
Salary
- Monthly Salary: N55,000 – N60,000
Application Deadline
- Closing Date: August 6, 2024
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: staff-success@fortics.org using the job title as the subject of the mail.
Key Takeaways
- Transforming Healthcare: Fortics Lifecare Limited is committed to enhancing healthcare facilities across Africa, making top-tier medical services accessible to all.
- Patient-Centered Care: Our mission is to inspire hope and promote health through exceptional patient care, education, and research.
- Career Opportunity: The Client / Customer Care Representative role involves effective communication, customer service, and comprehensive knowledge of company services.
- Ideal Candidate: We seek candidates with excellent communication skills, relevant experience, immediate availability, and a customer service certification.
- Competitive Salary: The position offers a competitive monthly salary between N55,000 and N60,000.
Frequently Asked Questions (FAQ)
What is the mission of Fortics Lifecare Limited?
Our mission is to transform healthcare facilities across Africa into world-class centers, providing exceptional patient care, ongoing education, and research at affordable prices.
What does the Client / Customer Care Representative role entail?
This role involves making outgoing calls, effectively communicating with patients and healthcare professionals, meeting performance goals, handling customer inquiries, resolving complaints, and providing outstanding support.
What qualifications are required for this position?
Candidates should have excellent communication skills, 1-2 years of relevant experience, immediate availability, proficiency with MS Office and Excel, strong customer service skills, and a customer service certification.
What is the salary range for this position?
The monthly salary range for this position is between N55,000 and N60,000.
How can I apply for this position?
Interested candidates should send their Cover Letter and CV to staff-success@fortics.org using the job title as the email subject. The application deadline is August 6, 2024.
Connect with Us
- Website: Fortics Lifecare Limited
- Email: staff-success@fortics.org
Join us at Fortics Lifecare Limited and be a part of a team that is shaping the future of healthcare in Africa. Your dedication and skills can make a significant impact on the health and well-being of countless individuals across the continent.
